A client control profile is based on clinical assessment with the SCI, which has undergone extensive reliability and validity testing (including an investigation of neurobiological correlates of control using positron emission tomography). The 187-item, nine-scale SCI inventory is a clinically reliable and valid multidimensional instrument that measures four primary and interrelated components of clients' control profiles: (1) desire for control (i.e., where they want control and why they want it); (2) current sense of control in both general and specific domains; (3) the modes by which they seek control (assertive/change and yielding/accepting); and (4) use of both self and other agencies in gaining control. Research shows that this method of assessing client control profiles is the most sensitive inventory yet devised to differentiate among clinical disorders and between clinical and normative populations.
Assessment also includes methods for listening to clients' speech—including the clients' narratives (their "control stories"), control-related beliefs and assumptions, and assaults to their sense of control—and identifying and monitoring domains where they feel a lack of control.
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To do this successfully you need to build a clear path of action by using tools if necessary. These tools would be facts, evidence and stories which you know they can relate to. Plus you always want to have their best interests at heart, in other words, you know what is good for them